FREQUENTLY ASKED QUESTIONS
WHEN WILL I GET MY ORDER?
All products are shipped from Long Island, New York. Order processing time is currently 5 - 7 business days. This means we have up to 7 business days to make & package your order -- and THEN it will be shipped. Business days are Monday- Friday 9:00am-5:00pm. Once you place an order, you will receive a confirmation email that your order has been received. Extended processing lead times may occur during large sales or restocks of popular products. We are experiencing the highest volume of orders EVER thanks to you! :) PLEASE keep in mind Art By Michelle Marie is a small, single-woman owned business. We assure you that we will prepare and ship your orders as quickly as possible.
HOW CAN I TRACK MY ORDER?
Once an order has shipped, you will receive a tracking number via email. If you have any tracking inquiries or issues, please contact USPS, the primary carrier for Art By Michelle Marie. They will be able to best assist you. Please be advised that shipping times may vary, and we unfortunately do not have control over shipping delays that may occur during transit.
NOTE: *If you place an order that contains ONLY stickers, your order will ship as a a First-Class stamped letter. This order does not include tracking. You will still receive a confirmation email letting you know your order has been mailed.*
WHAT HAPPENS IF AN ITEM ARRIVES TO ME BROKEN?
Please be assured that we take great care in packaging our items to prevent damage in shipment. However, once the package leaves our shop, it is in the hands of the postal service. If your item was damaged in transit, please reach out and send us a photo via email within 3 days of receiving your package. If we do not receive a photo via email within 3 days of receiving the package, we unfortunately will not be able to replace your items. Replacements are issued depending upon availability of product.
WHAT HAPPENS IF MY PACKAGE GETS LOST IN TRANSIT?
Art By Michelle Marie is NOT responsible for packages that are lost or damaged during shipping. If it seems like your package may be lost in transit, please allow extra lead time for the package to arrive. Occasionally packages may take a longer or alternate route, but they will still arrive to your address. If for some reason your package does not arrive, please contact USPS and file a claim with your tracking number so they can better assist you in locating the package.
WHAT HAPPENS IF I GAVE YOU THE WRONG ADDRESS BUT MY PACKAGE HAS ALREADY SHIPPED OUT?
ART BY MICHELLE MARIE IS NOT RESPONSIBLE FOR ANY CUSTOMER INPUT ERROR.
***PLEASE be mindful to include the correct address, any promo codes, and correct credit card information at checkout. We are NOT responsible for customer input error! Promos cannot be added after an order has been placed. Changes to address can not be made once the package has shipped. If an order is returned to us due to incorrect shipping address, the buyer is responsible for additional shipping fees to resend the package.***
CAN I RETURN MY ORDER?
ALL SALES ARE FINAL. At this time, we do not accept any returns. Unless you are sent the wrong item by any chance, returns will not be accepted. Please carefully check product descriptions before purchasing. If you are unhappy with your order, please reach out to us via email so we can make it right!
CAN I CANCEL MY ORDER?
If for some reason you need to cancel your order, please contact us immediately. Once your order has been shipped, we can no longer cancel it for you.
IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE EMAIL US AT CONTACT@ARTBYMICHELLEMARIE.COM
WHEN IS THE NEXT RESTOCK?
Restock dates are announced via multiple social media platforms. When a restock date is announced, it will be listed in the top banner of this website. Follow us on Instagram, TikTok, and Facebook to stay up to date on when new restocks will be dropping! You may also join our mailing list for the latest updates and releases. Check the footer of our website to enter your email and join!
CAN I BE NOTIFIED WHEN A PRODUCT COMES BACK IN STOCK?
YES! Find the item on the site that you would like to be notified for. Click on the item and then select "Notify me when available." You will automatically be sent an email when that item comes back in stock.
DO YOU TAKE CUSTOM ORDERS?
As of this point, we unfortunately do not take any custom orders.